Customers Care

Privacy Policy

We are committed to safeguarding your privacy. This policy sets out how we collect, use and disclose your personal information when you interact with our website or services.

Last updated: 15 January 2026

Information we collect

Personal information you provide directly, such as your name, email address, telephone number, physical address and payment details during the ordering process.

Usage data about your interactions with the site, including browsing history, preferences and activity patterns, used to improve what we offer.

Device information, including type, operating system, IP address and unique identifiers.

Location information, with your consent, to facilitate efficient collections and deliveries.

How we use it

To process orders, communicate with you and tailor your experience.

To analyse trends and usage patterns for site improvements, which may involve aggregating and anonymising data.

To send marketing communications, subject to your consent. You may opt out at any time.

To comply with legal obligations, enforce our terms, protect our interests and investigate potential fraud.

Disclosure

In the event of a merger, acquisition or asset sale, your information may be transferred to the relevant third party.

We may disclose information where compelled by law, or to address potential threats to rights or safety.

Logistics are facilitated through third-party delivery partners, whose terms also apply to the handling of your collection and delivery.

Data security

We employ robust security measures to protect your information from unauthorised access or misuse. However, no method of online transmission or storage is entirely secure, and we cannot guarantee absolute protection.

Your rights and choices

Access and correction: you may review and update your information by logging into your account or contacting us.

Opt-out: follow the unsubscribe instructions in our communications to stop receiving marketing material.

Do Not Track: our services do not currently respond to browser "Do Not Track" signals, though you may adjust cookie preferences in your browser settings.

Children's privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection without parental consent, we will promptly delete the data.

Changes to this policy

We may update this policy periodically. The date below reflects the most recent revision. We encourage you to review it regularly.

Contact

Questions about this policy or your data can be sent to info@frshr.ae or +971 55 993 8800.