Terms & Conditions

These terms, along with any additional rules or policies posted on the website, constitute the complete agreement governing your use of our website and services. We reserve the right to amend these terms from time to time without prior notice by updating them on the website. By placing an order, you consent to the most recent version. If you do not agree with these terms, please refrain from using the website.

To access and use the website for placing orders, you must be at least 18 years of age, capable of making legal payments, and willing to be bound by these terms.

To purchase a service you must have an account, which can be created via the website or by contacting customer care. It is your responsibility to ensure that all provided information remains accurate, current and complete. Our representatives will never request your password by phone or email. Registration is not available to commercial entities.

Appointments for services such as shoe repair, leather repair or cleaning can be booked through our online system. Please ensure all details are accurate and complete. We reserve the right to refuse or cancel any booking at our discretion.

By placing an order you agree to purchase the specified services at the displayed price, including applicable delivery fees, taxes and duties. We reserve the right to accept or reject any order. Items added to your cart are not reserved until payment is completed.

An email acknowledgement is sent upon order receipt, with confirmation provided upon dispatch or readiness notification. Acceptance of the order is at our sole discretion.

We accept payments processed securely via Stripe, supporting Visa, Mastercard, American Express, Discover, Google Pay and Apple Pay among others. Payment is required at the time of order placement or booking. We do not store, sell or share card information except through our secure payment gateway, which uses SSL encryption.

Prices are quoted in AED and are inclusive of VAT at the prevailing rate on the order date and applicable pickup and drop-off fees. These fees are integrated into the displayed service price so the full cost is visible prior to checkout.

Where a re-quote is needed you will be informed and may accept the revised price or cancel for a full refund. Contact customer care at info@frshr.ae or +971 55 993 8800. Promotional codes are typically limited to one per order, non-combinable and non-transferable.

We offer shoe repair, leather repair, restoration and cleaning, which we may modify, suspend or discontinue without notice. Pickup and delivery are available for addresses within specified regions, from 8:00 a.m. to 9:00 p.m., seven days a week, in two-hour windows arranged after order placement and payment. Pickup may be scheduled same-day or up to 30 days in advance; delivery on the day of completion or up to 30 days thereafter.

Estimated lead times are provided at checkout. We accept no liability for inherent defects such as persistent stains, scratches or colour loss due to material age. Results for cleaning or dyeing are not guaranteed, including precise colour matching — we endeavour to achieve the best possible outcome. Do not include valuables. By providing items you confirm ownership or authorisation.

Liability for damage during our custody is limited to ten times the service cost or AED 10,000, whichever is lower, unless otherwise agreed in writing. Complaints must be raised within 48 hours of return.

Items must be collected within one month of readiness notification, failing which they are transferred to offsite storage at your risk. Storage fees of AED 500 per item per month commence after two months. We will attempt contact by telephone, SMS or email. After six months items may be disposed of without liability. All claims are forfeited after 90 days.

Cancellations or changes are free before an order reaches "processed" status, excluding any incurred pickup fees. No cancellations are possible after processing or commencement of work.

Upon approval, refunds cover the full service cost minus delivery cost. Full refunds are issued if delivery is not completed within 30 days. We are not liable for delays arising from circumstances outside our control.

We may showcase repaired or cleaned items on social media platforms, provided they are not identifiable or personalised, unless you opt out by emailing us.

All website content, including text, images, logos and graphics, is our property and is protected by copyright and other intellectual property rights. A single copy may be made for personal, non-commercial viewing. Use without prior written permission is not allowed.

Services and the website are provided "as is" without warranties of any kind, express or implied. Use is at your own risk, with no guarantee of uninterrupted, secure or virus-free operation.

We shall not be liable for indirect, special, incidental or consequential damages, except as required by law. Our aggregate liability is capped at the amount paid for the relevant service.

These terms are governed by the laws of Dubai, including Federal Law No. 15 of 2020 on Consumer Protection. Any disputes are subject to the exclusive jurisdiction of the courts in Dubai. These terms represent the full understanding between the parties and are available in English. If any provision is deemed invalid, the remainder continues in effect.